"Dear Mr. Shapiro:
First, let me congratulate you and your team on earning Diamond Certified. Pacific Coast Painting and Decorating/Waterproofing Company, Inc. scored "highest in quality' in a major independent customer satisfaction study. In addition to your company's high customer satisfaction rating score, I was equally impressed with ail of the enthusiastic customer comments I read in the verbatim customer survey comments , Question 3 of your research report.
Most painting contractors can't qualify for Diamond Certified because of the customer satisfaction standards required. Additionally, in order to maintain Diamond Certified, Pacific Coast Painting and Decorating/Waterproofing Company, Inc. must continue to score "highest in quality" in Ongoing Research performed by American Ratings Corporation. So, just earning and maintaining your Diamond Certified status is a great achievement.
Again, congratulations on earning Diamond Certified. High customer satisfaction is the ultimate accomplishment in business.
Sincerely,
Jim Stein
Founder & Chief Executive Officer